PRO Club Updates

Member Communication Shared on August 7, 2020.

Dear Members,

We are so happy to have welcomed many of you back to PRO Club for personal training, group fitness classes, swimming, camps and more. And now, with the new announcements by the State, we are thrilled to offer more opportunities for fitness. However, Governor Inslee has put a pause on racquetball and squash resulting in the closure of those services.

Beginning, August 10th, you may now enjoy independent workouts in our fitness centers with a few guidelines:

Reservations: Due to capacity limitations, a reservation is required to use PRO Club fitness centers, which will be available on Monday, August 10th on proclub.com. We have already been effectively utilizing a reservation system for group classes, tennis, and lap swimming. Dues must be activated to use the fitness centers.

Please note: The various StudioBookings reservations websites that we have implemented for group fitness, aquatics, camps, pickleball/badminton and fitness use a separate set of credentials that are created when you register on each of these sites. Your existing PROClub.com logon credentials will not work on these reservation websites.

Capacity Requirements: The new guidelines require 300 square feet per person in fitness centers. Based on our summer occupancy history prior to our closure, this should allow for most of our members to be able to access the club at their desired time. We will monitor the capacity limits through the reservation system and by our fitness specialists. Club hours may be expanded based on member usage.

Face Masks: Face masks are required at all times, unless engaged in physical exercise or while playing sports. Masks may be removed to exercise but must be worn immediately before and after exercise including while moving to another piece of equipment or fitness space.

Health Screening: All members and employees are health screened and temperature checked every time they enter the club.

Dues Activation: If you have not already re-activated your dues and would like to begin using the club for independent workouts, please e-mail membership at membership@proclub.com to re-activate your dues.

Locker Rooms: Current government guidelines only allow locker rooms to be open for restrooms and sinks except for showers for those utilizing our Aquatic Center.

RACQUET SPORTS

While Governor Inslee’s recent adjustments allow for more fitness spaces to open, unfortunately he has also instituted a pause on racquetball and squash courts. These courts will be closed for adult play.

CLEANLINESS – PRO CLUB CLEAN

As you know, PRO Club sets the standards of cleanliness with state-of-the-art technologies and industry leading cleaning methods, which have been the hallmark of PRO Club since its early beginnings. Over the past few years, we have invested $1 million dollars in cleaning technologies, which include:

Air Purification:

The AirPHX® patented air purification system continuously destroys viruses, and bacteria in the air and on the surfaces. These have been added to augment other member precautions, such as spraying and wiping machines before and after use.

Facility Team:

Our team of nearly 80 individuals continually monitors and maintains the facility cleanliness 24/7.

Robotic Sanitation:

Our UV sterilizing robots are used nightly to ensure our fitness spaces, studios and childcare are deep cleaned frequently.

UPCOMING – MORE TO LOOK FORWARD TO FROM PRO

As we navigate the ever-changing dynamic during this time, we are creatively looking for additional ways to meet the needs our members from more ways to use our expansive spaces (including outdoor) to childcare, remote learning assistance and mini-activity camps for kids. Plus, more virtual group fitness classes and programs. We will keep you updated as these new programs develop.

We are pleased to be your escape for a much-needed workout and are honored that PRO Club has become a safe space for many our members and families. THANK YOU for being a loyal member, and for standing by us during this difficult time and into the future. We look forward to seeing you back at PRO. Please e-mail membership at membership@proclub.com to re-activate your membership dues. If you have any further club questions, please e-mail procomments@proclub.com.

In Good Health,

Dick Knight, President


Member Communication Shared on July 9, 2020.

Dear Members & Families,

It’s been great to see many of our members in the club enjoying tennis, squash, swimming and getting some much needed pampering in the Spa & Salon. Plus, kids are active in summer camp and members are getting a great workout with our expert personal trainers.

We’re hopeful that Phase 3 will begin in a few weeks and we’ll be able to offer complete club access and increased capacities for classes to 50%.

In the meantime, we’re resuming a few more services that we’re excited to share.

NEW UPDATES

Group Fitness Classes

Beginning, Monday, July 13th, five-person group fitness classes will begin. This five person limit is currently the maximum allowed by state COVID-19 guidelines, and we realize that this is very limited access. However, we want to create whatever access is permitted. These classes require a reservation, which is available on our website or through the Studio Bookings app.

Available on the App Store.

Get it on the Google Play here.

You may find out more information here. To participate in classes, you must have reactivated your membership with dues. Classes are reserved for members only, age 14.

Small Group Supervised Workouts

Beginning, Monday, July 20th, you may reserve a time to exercise in a small group of five supervised by a fitness specialist. These sessions are designed for 30 minutes on cardio machines and 25 minutes of circuit style strength and are offered Monday – Friday, 6:30 a.m. – 5:30 p.m. and Saturday/Sunday, 7:30 a.m. – 11:30 a.m. Reservations are required. You can schedule a reservation through the Studio Bookings app or website. There is no fee for the session, but you must re-activate your membership with dues to participate.

Pro Shop

Rediscover all your favorite fashion and workout apparel in the Pro Shop. Opens Monday, July 13th. Online orders and curbside pickup is also available for 20/20 LifeStyles protein shakes, protein bars, supplements, salon, spa and medical spa home care products.

Summer Camps

You may now register for summer camps online. Our camp lineup has been modified for smaller capacities and increased safety measures. Plus, if you sign up for two weeks or more, your child will receive a summer fun kit that includes a fanny pack, temperature changing water bottle, sunglasses and fun sticker.

HEALTH & SAFETY REMINDERS

Health Screenings

To ensure the health and safety of our members and staff, every person is health screened with a temperature check before entering the building.

Face Masks/ physical distancing

As mandated by the state, a face mask is required in all common areas including entering and exiting the building. Face masks are not required to wear in the fitness centers, group fitness studios, swimming or while playing a racquet sport. Our instructors, professionals and personal trainers will be wearing face masks while working withmembers in supervised instruction. We have also designated Cardio Theater as a face mask exercise zone for those who prefer exercising with others wearing a face mask. Fitness equipment and classes are set up to provide at least six feet of distancing between users.

Air Purification

As you know, PRO Club installed the patented AirPHX® air purifying system a year ago to kill airborne bacteria and viruses with no chemicals. AirPHX augments other precautions such as masks, physical distancing, spraying machines, and washing your hands. We have recently added more of these systems to our lobby, salon, locker rooms and other spaces.

MEMBERSHIP RE-ACTIVATION

If you’d like to re-activate your membership to enjoy tennis, squash, racquetball, swimming, group fitness or small group workouts, please contact membership at membership@proclub.com or call (425) 885-5566. Membership dues are not being charged during Phase 2, unless you are participating in a specified activity. Members may purchase personal training and summer camps without paying dues.

Please let us know if you have any additional questions which we can support you in answering. Additional information about our enhanced safety measures is available here.

We look forward to seeing you soon.

Dick Knight, President.


Member Communication Shared on June 17, 2020.

Dear PRO Club Member,

As we have engaged in the beginning steps of welcoming you back to PRO, it’s time to continue to look ahead. As you may know, PRO Club in Phase 1.5 of resuming business and we expect Phase 2 in the coming days. Thank you so much for your patience and support of PRO. We are excited to see everyone back at the club.

NOW OPEN

  • 1:1 Personal Training, Yoga & Pilates
  • 1:1 Racquet Sport Lessons
  • Small Group Personal Training
  • Spa & Salon
  • Medical Spa
  • Age Management
  • Counseling Center
  • Podiatry
  • 20/20 LifeStyles
  • Dietitian Services
  • Hyperbaric Oxygen Therapy
  • Willows & Seattle 1:1 and small group personal training

PHASE TWO

  • Youth Camps – pending enrollment
  • Discovery Bay Childcare – limited availability
  • Lap Swimming & Swim Lessons by reservation
  • Open Court Play – Tennis, Squash & Racquetball by reservation
  • Pilates Reformer Classes
  • Pickleball & Badminton Open Court

PHASE THREE

  • Fitness Centers
  • Group Fitness Classes
  • Basketball
  • Café
  • Locker Rooms

**Membership dues required for club usage as all services will be available.

One-on-One Instructor Sessions: Personal Training, Pilates, Yoga, and Racquet Sport Lessons.

These services are available to current members by reservation and normal fees apply. Fitness equipment is not available for use without a supervised paid session. Locker Rooms are also not available for showers, changing, sauna or steam room.

Reservations may be made by calling (425) 885-5566, Monday – Friday 9 a.m. – 6 p.m.

Lap Swimming & Swim Lessons

The Aquatic Center is available for lap swimming by reservation beginning June 22nd. A limited number of private swim lessons are available based on capacity limitations outlined by the government. Private lessons may be arranged by calling the Front Desk at (425) 885-5566. Group Lessons may be reserved through the membership portal on our website under program registration.

Spa, Salon & Medical Spa

All services are available. Please call The Spa at (425) 895-6565 or the Medical Spa at (425) 861-6281. Due to high demand, please anticipate longer hold times or a delay in return phone calls. We appreciate your patience as we try to assist as many people as possible.

Youth Summer Camps

A limited offering of summer camps for tennis, half day swimming, a combined Ninja/All Sport/Survivor, Cooking, Coding & STEAM, Imagination & STEAM camps are available beginning June 29th. Space is limited with a minimum enrollment number for camps to occur. Please call the Front Desk to register (425) 885-5566.

King County has applied for Phase 2 approval. This may be approved as early as Friday, June 19th. For your convenience, the chart below summarizes the services that are permitted in the various stages as PRO begins to re-open our facilities. The governmental announcements change frequently, and we will update you if anything changes.

ADDITIONAL CLUB UPDATES

LOCKER ROOMS

Currently, government guidelines require that showers, saunas, steam rooms and whirlpools remain closed in phase 1.5. In phase 2, showers will be open only for members using pool services. Also, in accordance with Washington State phase 2 guidelines, members will be required to bring their own towels.

PAYMENTS

Until the clubs are fully operational, we request that you pay for services by credit/debit or cash or check so that PRO will have the funds immediately to pay employee’s wages and expenses.

CLUB HOURS

Bellevue: Monday – Friday: 6 a.m. – 7 p.m. , expanding to 8:30 p.m. after Phase 2 and will expand based on member attendance. Saturday/Sunday: 7 a.m. – 7 p.m.

Seattle/Willows: Monday – Friday: 6 a.m. – 1 p.m.

We are honored to be your partner in you and your family’s journey of health. Our members mean everything to us and are the essence of our PRO Club community. THANK YOU for being a loyal member, and for standing by us during this difficult time and into the future.

We can’t wait to see you back at PRO!

In good health,

Dick Knight, President


Communication shared on June 5, 2020.

Today, King County has officially approved the 1.5 modified Phase 2 for re-opening some of our services, which includes our Spa & Salon, Personal Training, and 1:1 sessions for Pilates and Yoga.

We are very excited to begin to welcome you back to PRO! Our plan to resume business will follow a phased approach as released by the State’s “Safe Start” plan.

PERSONAL SERVICES (Spa, Salon & Medical Spa)

The Spa & Salon will be opening Tuesday, June 9th and the Medical Spa is open now. As the demand for personal services is quite high, we anticipate that our phones may be busy. We encourage you to reach out to The Spa by text at (425) 274-2744 and the Medical Spa by text to (425) 217-3090 or e-mail to medicalspa@proclub.com. We thank you for your patience as we are operating with a limited staff and our return communication may take a little longer than normal. Texts are monitored Monday – Friday, 9 a.m. – 6 p.m.

We are currently reaching out to Spa, Salon and Medical Spa clients to re-schedule existing appointments and will add new appointment requests to our waiting list. Due to government guidelines, client capacity and staffing is limited. Our providers are committed to helping everyone feel their best again and will be working hard to accommodate as many people as possible.

1:1 FITNESS TRAINING (Personal Training, Yoga and Pilates)

One-on-one Personal Training, Pilates and Yoga sessions will resume on Monday, June 15th. Personal Trainers and Instructors will be reaching out to their clients to schedule appointments. If you are interested in making a new personal training appointment, please contact Josh Fitchitt by email at jfitchitt@proclub.com. For new Pilates and Yoga sessions, please contact Staci Alden by email at salden@proclub.com

The hours for training sessions are:

Bellevue: Monday – Friday, 6 a.m. – 7 p.m. and Saturday/Sunday, 7 a.m. – 1 p.m.

Seattle & Willows: Monday – Friday, 6 a.m. – 1 p.m.

** We will expand our hours as the club is able to re-open to more capacity.

Please note, Club Locker Rooms are closed. Auxiliary restrooms are available for toilets and hand washing. Club facilities and equipment are not available unless you are scheduled with a 1:1 session. Membership dues will not be charged and you will only pay for your scheduled sessions. More information about health screenings, face masks and other safety measures are included below.

CHILDCARE & YOUTH CAMPS

We are still working out the details to provide childcare and camp activities to help children get the much needed activity they need. Our hope is to announce our youth programming shortly with services resuming on June 29th.

WHAT’S OPEN NOW:

  • Podiatry
  • Medical Spa
  • Age Management Center
  • Registered Dietitian Services via Telehealth
  • Counseling Center
  • Mail or curbside pick-up for Spa, Salon & Medical Spa retail products and online ordering for 20/20 protein shakes, protein bars and supplements. Our Age Management Center has plenty of Vitamin D, Zinc and B12 for curbside pickup or mail order.

OPENING IN FUTURE PHASES:

  • All Club Access
  • Racquet Sports
  • Team Sports
  • Aquatic Center
  • Food & Beverage Services
  • Auto Salon

We’re following guidelines from the CDC and government officials to ensure that our facilities meet the highest standards. Please watch our video to see how we’re preparing for your return and/or read more about the protocols for each department here. We know this has not been easy and we hope that by making you familiar with our enhanced safety measures, you’ll feel safe returning to PRO Club.

If you have questions regarding specific department questions, please contact us by e-mail. Convenient e-mail contact information is posted on each department page at proclub.com. For general club comments or questions please e-mail us at procomments.com. The main club phone number is monitored Monday – Friday, 9 a.m. – 7 p.m.

We can’t say it enough. We’re looking forward to welcoming you back. Thank you very much for your membership and support. We love our members. We are definitely stronger together.

In good health,

Dick Knight, President

Communication shared on May 5, 2020

We can’t wait to safely welcome back our PRO Club community as part of the phase two and three Washington state’s “Safe Start” re-opening plan. According to the current phasing outline, the phases relevant to PRO Club services appear to be the following:

Phase 2: The Salon & Spa, Medical Spa and Restaurants
Phase 3: Gyms & Recreational Facilities

Our medical essential business services that are currently open include Podiatry, Dermatology, Age Management and Counseling. Physical Therapy will start soon. 20/20 LifeStyles products and supplements and Spa/Medical Spa products are available for mail order.

When we are approved to open, we will announce our opening date(s), which will most likely be in phases. Although no official CDC guidelines have been published for our re-opening, we have been watching other parts of the country with similar services and are beginning to implement what we think will be necessary for re-opening. With this in mind, we are diligently working behind the scenes to prepare for the day when we will be able to restore club services with enhanced health and safety measures.

Here are some of the enhanced precautionary measures that you will notice when you return. These may be subject to change based on government regulations.

  • Daily screening of all PRO employees, members and guests prior to entering the building which include temperature checks.
  • Equipment Spacing & Floor Markings to ensure safe physical distancing.
  • Limited Group Fitness class sizes with online reservation, floor markings and designated enter/exit doors. We have adjusted class schedules to allow more time between classes for additional cleaning.
  • Virtual Group Fitness for members will continue beyond our closure in order to provide you with access to our super-star instructors. Plus, we’re working on upgrading your experience with new video services.
  • Personal Protective Equipment for employees. All PRO employees will be provided with face masks and gloves as needed.
  • Personal Protective Equipment (PPE) for members – We’re still waiting to hear from the federal government whether members will need to wear a mask, which we will have available for purchase if you do not have your own.
  • PRO employees will be asked to stay home if they are feeling sick. All office spaces are being adjusted to provide safe physical distancing.
  • Plexiglass safety shields at high trafficked interactive desk spaces and service locations.
  • Touchless water faucets in all locker rooms and restrooms.

Our Compliance and Physician Team is tirelessly working on a more detailed list of safety adjustments by department that will be posted to our website soon. This includes modifications to childcare, summer camps and family activities so that we may accommodate as many members as possible in the safest environment. We will be sending out a survey to our family members to assess the demand and offerings that would be most beneficial to our members.

In addition to the above, PRO Club has always been at the forefront of cleanliness with our exemplary methods which ensure a surgical clean environment. It is and has always been our commitment to provide the highest level of safe and clean environments for our members, employees and guests.

These have included:

AirPHX™ Air Purifier: State-of-the-art disinfection system that ensures clean air circulates through our HVAC systems, which disinfects above and below surfaces on equipment, flooring, foam and tile. This eliminates over 30 common bacteria and viruses, along with the odors they cause to create a virtually germ-free environment. Plus, airPHX™ is chemical free-and 100 percent organic.

UV Sterilization Robots (AKA the Germinator): We use these robots to surgically sanitize our group fitness studios, exercise spaces and childcare areas each night.

White Equipment with Sanitation Spray Bottles: PRO Club equipment is pristine white so you can see how clean we are. Each piece of equipment has its own clean towels and spray cleaner, towels are constantly refreshed.

24/7 Cleaning Team: Over eighty employees make up our maintenance team who work around the clock to monitor the club’s cleanliness.

UV Triple Filtration Pools: Extensive filtration keeps our four pools incomparably clean, clear and healthy. First water is cleaned through sand filtration, followed by cloth filters and finally a UV light system to eliminate all bacteria and viruses. Chemicals are computer monitored and checked every 10 seconds.

Hand Sanitizer: An abundance of hand sanitizer bottles and dispensing units have always been in place for personal protection.

It is our ultimate goal to make you feel safe and re-assured that we have a well thought out approach to restoring our services. Please let us know if there is anything we have not thought of that you are most concerned with returning safely to the club via e-mail to procomments@proclub.com.

We are crossing our fingers that we will soon be able to say, “Welcome Back!” In the meantime, THANK YOU for your support and encouragement with your continued membership.

Communication shared on April 5, 2020

Dear PRO Club Members and Guests:

All PRO Club health facilities are temporarily closed through May 4th. We will announce our re-opening date when we receive official governmental guidance that we are approved to re-open. Please be assured that no member paid dues will be charged during our closure.

STAYING CONNECTED

Group Fitness Workouts

Our fitness superstars are offering daily workouts on Facebook Live through our Club Facebook channel. You’ll find the full schedule on the PRO Club website under CLASSES, on our Facebook page and in our e-newsletter. You may also visit the PRO Club YouTube channel for a variety of recorded class formats.

360 Degrees E-Newsletter

Every Monday, Wednesday and Friday look in your mailbox for helpful inspiration on nutrition, fitness, family and mental health from our experts. You may also access a full library of content here on our 360 Degrees blog.

20/20 LifeStyles Available Online

If you’re in need of 20/20 weight loss shakes or protein bars, you may visit shop.2020lifestyles.com to order online.

Spa, Salon and Medical Spa Retail

Beginning April 9th, we will be available to ship products to your home with free shipping over $50 (limited to stock on hand). Simply e-mail the Spa & Salon at spaorders@proclub.com or the Medical Spa at medicalspa@proclub.com with your requested products, name, address, and phone number. We will call you to confirm payment to a credit card if you do not have a credit card on file. Shipments will be mailed on Wednesdays and Fridays.

Counseling Center

The Counseling Center is open for in-person and telehealth services. Please contact them at counseling@proclub.com or (425) 376-3320.

Age Management

The clinic is open for lab appointments, telehealth services with Dr. Upton and mail order services for nutritional supplements. Please contact Age Management at agemanagement@proclub.com or (425) 861-6290.

Contacting the Club

All of our departments may be reached via e-mail which may be found on the contact information for each department web page.

Membership: membership@proclub.com
Accounting: memberaccounts@proclub.com
PRO Club Bellevue: abenson@proclub.com
PRO Club Seattle: angelav@proclub.com
PRO Club Willows Road: dgriesmer@proclub.com

THANK YOU for being a loyal member, and for standing by us during this difficult time and into the future. We look forward to seeing you in May.


Communication shared on March 23th, 2020

PRO Club Members,

We miss you! We’re doing our best to stay connected with you while at home. Here are a few updates.

Group Fitness Workouts

Our fitness superstars have put together daily workouts on Facebook Live through our PRO Club Facebook channel. Tune in for some exercise inspiration from your favorite instructors. We’ve also recorded a variety of class formats and are beginning to post them to the PRO Club YouTube channel.

PRO Weekly Wellness

Beginning the week of March 23rd, we’ll be sending out an e-newsletter with fitness and health tips as well as activities for kids. Watch your inbox for updates.

20/20 LifeStyles Available Online

If you’re in need of 20/20 weight loss shakes or protein bars, you may visit the 20/20 LifeStyle website to order online.

Holiday Bonus Gift Cards – Deadline Extended

We will be extending the deadline of holiday bonus gift cards earned in December. These were set to expire on March 31st. We’re not able to set a deadline until we know when we will re-open, but rest assured, we’ll provide plenty of time to use them.

Membership Credits

For the month of March, all members will be receiving a credit for the two weeks we were not open. Please reference the e-mail from President, Dick Knight for details.

Contacting the Club

We are operating with only employees who are essential to building maintenance and safety. All of our departments may be reached via e-mail which may be found on the contact information for each department web page. You may contact membership at membership@proclub.com and any general questions/comments may be sent to procomments@proclub.com. The club may also be reached by phone at (425) 885-5566.


Communication shared on March 16th, 2020 5:00 PM

Dear Valued Members,

At the guidance from the State of Washington, PRO Club facilities are temporarily closed until April 1st. The good news is we have not received any information to indicate that any individual who has tested positive for COVID-19 has been in our facilities.

All PRO Club employees will be paid and will remain employed by PRO Club during this break. PRO Club employs nearly 900 individuals. Thank you to the many people who have expressed concern regarding the financial stability of our employees.

While we are closed to the public, we will be taking further steps to elevate our PRO Club clean measures, facility maintenance, and operational improvements to make PRO Club better than ever for when we re-open.

The following are updates to a few services:

GROUP FITNESS CLASSES

We are working to film our instructors teaching your favorite classes and will post them to Facebook and YouTube soon. Plus, many of our instructors and trainers are posting at-home workouts on their personal Facebook pages to help you stay active while at home.

PERSONAL TRAINING

Our personal trainers are available for virtual workouts and guidance by e-mail. Now is a great time to get your cardio workouts in with outdoor runs/walks, hikes, bicycling, etc. We’re lucky to live in the beautiful Pacific Northwest!

DIETITIAN SESSIONS

For members who are in the 20/20 program or have scheduled dietitian services, please expect a phone call from your provider to make arrangements for phone or virtual appointments through Telehealth.

COUNSELING SESSIONS

The Counseling Center is not restricted by the government to close and this facility is located outside the PRO Club facility, therefore all appointments are available as scheduled.

COURT RESERVATIONS

If you are racquet sports player at PRO Club Bellevue, reservations may be taken up to three days in advance. We will re-open court reservations upon confirmation of the approved opening date.

Thank you for being a loyal member. It is our intent to remain as transparent as possible as we navigate through an uncertain and rapidly changing environment. As things evolve, we will continue to post updates at proclub.com, social media and via e-mail.

We are honored to be a part of your healthy lifestyle. As always, you may contact me directly with any questions and I will answer every message personally and as quickly as possible. Or you may contact the club or any of our departments directly by phone or e-mail for specific questions relating to your area of interest. Member services and essential staff will be onsite.

Take care and stay healthy! We look forward to seeing you soon.

Dick Knight, President

PRO Club UPDATES: March 16th, 2020 1:45 PM

The club will be closing today at 2 PM.

All medical appointments will continue through the day. Medical departments will be reaching out directly to their patients.

A full update is to come.


Communication shared on March 15th, 2020 10:00 PM

Dear PRO Club members:

Governor Inslee has issued an order through Twitter that will close all health clubs in the state starting Monday, March 16th, through at least March 31 due to Covid-19. There appears to be a press conference scheduled for Monday morning to explain some of the details. We do not currently know what time this press conference is scheduled.

PRO will close all clubs after confirmation from the press conference and update this message accordingly.

Individual workouts and spa and medical services will be allowed on Monday until confirmation of this order is heard on the press conference, but group fitness classes are canceled and youth camps are canceled. It is possible that some services could remain open, pending details.

Since the Counseling Center is outside the main building of Bellevue, Counseling Services will continue. Our licensed childcare center (Discovery Bay) will remain open at least for Monday.

Dick Knight
President

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