Communication shared on May 5, 2020
We can’t wait to safely welcome back our PRO Club community as part of the phase two and three Washington state’s “Safe Start” re-opening plan. According to the current phasing outline, the phases relevant to PRO Club services appear to be the following:
Phase 2: The Salon & Spa, Medical Spa and Restaurants
Phase 3: Gyms & Recreational Facilities
Our medical essential business services that are currently open include Podiatry, Dermatology, Age Management and Counseling. Physical Therapy will start soon. 20/20 LifeStyles products and supplements and Spa/Medical Spa products are available for mail order.
When we are approved to open, we will announce our opening date(s), which will most likely be in phases. Although no official CDC guidelines have been published for our re-opening, we have been watching other parts of the country with similar services and are beginning to implement what we think will be necessary for re-opening. With this in mind, we are diligently working behind the scenes to prepare for the day when we will be able to restore club services with enhanced health and safety measures.
Here are some of the enhanced precautionary measures that you will notice when you return. These may be subject to change based on government regulations.
- Daily screening of all PRO employees, members and guests prior to entering the building which include temperature checks.
- Equipment Spacing & Floor Markings to ensure safe physical distancing.
- Limited Group Fitness class sizes with online reservation, floor markings and designated enter/exit doors. We have adjusted class schedules to allow more time between classes for additional cleaning.
- Virtual Group Fitness for members will continue beyond our closure in order to provide you with access to our super-star instructors. Plus, we’re working on upgrading your experience with new video services.
- Personal Protective Equipment for employees. All PRO employees will be provided with face masks and gloves as needed.
- Personal Protective Equipment (PPE) for members – We’re still waiting to hear from the federal government whether members will need to wear a mask, which we will have available for purchase if you do not have your own.
- PRO employees will be asked to stay home if they are feeling sick. All office spaces are being adjusted to provide safe physical distancing.
- Plexiglass safety shields at high trafficked interactive desk spaces and service locations.
- Touchless water faucets in all locker rooms and restrooms.
Our Compliance and Physician Team is tirelessly working on a more detailed list of safety adjustments by department that will be posted to our website soon. This includes modifications to childcare, summer camps and family activities so that we may accommodate as many members as possible in the safest environment. We will be sending out a survey to our family members to assess the demand and offerings that would be most beneficial to our members.
In addition to the above, PRO Club has always been at the forefront of cleanliness with our exemplary methods which ensure a surgical clean environment. It is and has always been our commitment to provide the highest level of safe and clean environments for our members, employees and guests.
These have included:
AirPHX™ Air Purifier: State-of-the-art disinfection system that ensures clean air circulates through our HVAC systems, which disinfects above and below surfaces on equipment, flooring, foam and tile. This eliminates over 30 common bacteria and viruses, along with the odors they cause to create a virtually germ-free environment. Plus, airPHX™ is chemical free-and 100 percent organic.
UV Sterilization Robots (AKA the Germinator): We use these robots to surgically sanitize our group fitness studios, exercise spaces and childcare areas each night.
White Equipment with Sanitation Spray Bottles: PRO Club equipment is pristine white so you can see how clean we are. Each piece of equipment has its own clean towels and spray cleaner, towels are constantly refreshed.
24/7 Cleaning Team: Over eighty employees make up our maintenance team who work around the clock to monitor the club’s cleanliness.
UV Triple Filtration Pools: Extensive filtration keeps our four pools incomparably clean, clear and healthy. First water is cleaned through sand filtration, followed by cloth filters and finally a UV light system to eliminate all bacteria and viruses. Chemicals are computer monitored and checked every 10 seconds.
Hand Sanitizer: An abundance of hand sanitizer bottles and dispensing units have always been in place for personal protection.
It is our ultimate goal to make you feel safe and re-assured that we have a well thought out approach to restoring our services. Please let us know if there is anything we have not thought of that you are most concerned with returning safely to the club via e-mail to email@example.com.
We are crossing our fingers that we will soon be able to say, “Welcome Back!” In the meantime, THANK YOU for your support and encouragement with your continued membership.
Communication shared on April 5, 2020
Dear PRO Club Members and Guests:
All PRO Club health facilities are temporarily closed through May 4th. We will announce our re-opening date when we receive official governmental guidance that we are approved to re-open. Please be assured that no member paid dues will be charged during our closure.
Group Fitness Workouts
Our fitness superstars are offering daily workouts on Facebook Live through our Club Facebook channel. You’ll find the full schedule on the PRO Club website under CLASSES, on our Facebook page and in our e-newsletter. You may also visit the PRO Club YouTube channel for a variety of recorded class formats.
360 Degrees E-Newsletter
Every Monday, Wednesday and Friday look in your mailbox for helpful inspiration on nutrition, fitness, family and mental health from our experts. You may also access a full library of content here on our 360 Degrees blog.
20/20 LifeStyles Available Online
If you’re in need of 20/20 weight loss shakes or protein bars, you may visit shop.2020lifestyles.com to order online.
Spa, Salon and Medical Spa Retail
Beginning April 9th, we will be available to ship products to your home with free shipping over $50 (limited to stock on hand). Simply e-mail the Spa & Salon at firstname.lastname@example.org or the Medical Spa at email@example.com with your requested products, name, address, and phone number. We will call you to confirm payment to a credit card if you do not have a credit card on file. Shipments will be mailed on Wednesdays and Fridays.
The Counseling Center is open for in-person and telehealth services. Please contact them at firstname.lastname@example.org or (425) 376-3320.
The clinic is open for lab appointments, telehealth services with Dr. Upton and mail order services for nutritional supplements. Please contact Age Management at email@example.com or (425) 861-6290.
Contacting the Club
All of our departments may be reached via e-mail which may be found on the contact information for each department web page.
PRO Club Bellevue: firstname.lastname@example.org
PRO Club Seattle: email@example.com
PRO Club Willows Road: firstname.lastname@example.org
THANK YOU for being a loyal member, and for standing by us during this difficult time and into the future. We look forward to seeing you in May.
Communication shared on March 23th, 2020
PRO Club Members,
We miss you! We’re doing our best to stay connected with you while at home. Here are a few updates.
Group Fitness Workouts
Our fitness superstars have put together daily workouts on Facebook Live through our PRO Club Facebook channel. Tune in for some exercise inspiration from your favorite instructors. We’ve also recorded a variety of class formats and are beginning to post them to the PRO Club YouTube channel.
PRO Weekly Wellness
Beginning the week of March 23rd, we’ll be sending out an e-newsletter with fitness and health tips as well as activities for kids. Watch your inbox for updates.
20/20 LifeStyles Available Online
If you’re in need of 20/20 weight loss shakes or protein bars, you may visit the 20/20 LifeStyle website to order online.
Holiday Bonus Gift Cards – Deadline Extended
We will be extending the deadline of holiday bonus gift cards earned in December. These were set to expire on March 31st. We’re not able to set a deadline until we know when we will re-open, but rest assured, we’ll provide plenty of time to use them.
For the month of March, all members will be receiving a credit for the two weeks we were not open. Please reference the e-mail from President, Dick Knight for details.
Contacting the Club
We are operating with only employees who are essential to building maintenance and safety. All of our departments may be reached via e-mail which may be found on the contact information for each department web page. You may contact membership at email@example.com and any general questions/comments may be sent to firstname.lastname@example.org. The club may also be reached by phone at (425) 885-5566.
Communication shared on March 16th, 2020 5:00 PM
Dear Valued Members,
At the guidance from the State of Washington, PRO Club facilities are temporarily closed until April 1st. The good news is we have not received any information to indicate that any individual who has tested positive for COVID-19 has been in our facilities.
All PRO Club employees will be paid and will remain employed by PRO Club during this break. PRO Club employs nearly 900 individuals. Thank you to the many people who have expressed concern regarding the financial stability of our employees.
While we are closed to the public, we will be taking further steps to elevate our PRO Club clean measures, facility maintenance, and operational improvements to make PRO Club better than ever for when we re-open.
The following are updates to a few services:
GROUP FITNESS CLASSES
We are working to film our instructors teaching your favorite classes and will post them to Facebook and YouTube soon. Plus, many of our instructors and trainers are posting at-home workouts on their personal Facebook pages to help you stay active while at home.
Our personal trainers are available for virtual workouts and guidance by e-mail. Now is a great time to get your cardio workouts in with outdoor runs/walks, hikes, bicycling, etc. We’re lucky to live in the beautiful Pacific Northwest!
For members who are in the 20/20 program or have scheduled dietitian services, please expect a phone call from your provider to make arrangements for phone or virtual appointments through Telehealth.
The Counseling Center is not restricted by the government to close and this facility is located outside the PRO Club facility, therefore all appointments are available as scheduled.
If you are racquet sports player at PRO Club Bellevue, reservations may be taken up to three days in advance. We will re-open court reservations upon confirmation of the approved opening date.
Thank you for being a loyal member. It is our intent to remain as transparent as possible as we navigate through an uncertain and rapidly changing environment. As things evolve, we will continue to post updates at proclub.com, social media and via e-mail.
We are honored to be a part of your healthy lifestyle. As always, you may contact me directly with any questions and I will answer every message personally and as quickly as possible. Or you may contact the club or any of our departments directly by phone or e-mail for specific questions relating to your area of interest. Member services and essential staff will be onsite.
Take care and stay healthy! We look forward to seeing you soon.
Dick Knight, President
PRO Club UPDATES: March 16th, 2020 1:45 PM
The club will be closing today at 2 PM.
All medical appointments will continue through the day. Medical departments will be reaching out directly to their patients.
A full update is to come.
Communication shared on March 15th, 2020 10:00 PM
Dear PRO Club members:
Governor Inslee has issued an order through Twitter that will close all health clubs in the state starting Monday, March 16th, through at least March 31 due to Covid-19. There appears to be a press conference scheduled for Monday morning to explain some of the details. We do not currently know what time this press conference is scheduled.
PRO will close all clubs after confirmation from the press conference and update this message accordingly.
Individual workouts and spa and medical services will be allowed on Monday until confirmation of this order is heard on the press conference, but group fitness classes are canceled and youth camps are canceled. It is possible that some services could remain open, pending details.
Since the Counseling Center is outside the main building of Bellevue, Counseling Services will continue. Our licensed childcare center (Discovery Bay) will remain open at least for Monday.